Refund Policy

All purchases of FasterDM subscription plans (Free, Pro, Business, or any other paid plan) are final and non-refundable. Once a payment is successfully processed through Stripe or Razorpay, we do not issue refunds, credits, or reversals for any reason, including but not limited to:

• Change of mind after purchasing or upgrading a plan
• Not using the Service, or using only part of your monthly DM allowance, during a billing period
• Cancelling your subscription before the end of the current billing period
• Downgrading from a higher-tier plan to a lower-tier or Free plan
• Dissatisfaction with campaign results, DM delivery rates, or lead volume

Paid plans are billed in advance for the full billing period you select (monthly or annual). When you cancel, your plan remains active until the end of the period you already paid for and will not renew afterward — we do not refund the unused portion of that period.

FasterDM depends on Meta's Instagram Graph API to send DMs (which requires a linked Facebook Page under the hood). Interruptions caused by Meta platform outages, API rate limits, changes to Meta's policies, or the temporary suspension of your connected Instagram or Facebook Page are outside our control and are not grounds for a refund.

This policy covers refunds for completed, correctly-charged purchases. It does not limit your right to dispute a payment that was charged in error — for example, a duplicate charge caused by a technical fault on our end. If you believe you were charged incorrectly, contact us and we will investigate and correct verified billing errors.

Initiating a chargeback or payment dispute with your bank or card issuer instead of contacting us first may result in immediate suspension or termination of your account while the dispute is investigated.

Where applicable law in your jurisdiction grants you a mandatory right to a refund or cooling-off period that cannot be waived, that law will apply and we will honor it to the extent required.

We may update this Refund Policy from time to time. Changes take effect when posted on this page with an updated date.

If you have questions about a charge or this policy, contact us at support@fasterdm.com.